Our aim is to work with your business to make sure you get the maximum benefit from your IT investment.
In support of this, we recommend that our clients enter into an ongoing maintenance agreement. We will visit you regularly to provide on-site support, fix any small problems, and make sure that we keep up to date with your business requirements.
One fixed monthly payment covers the following:
- Regular visits & management status reports
- Continuous automated system monitoring
- Critical software updates tested and applied remotely
- Same business day response for critical system failure
- Next business day response for non-critical system failure
- Unlimited phone/e-mail/remote support & advice